by Madeleine Penney | Oct 25, 2016 | Press Release
Obtaining the Benefits of a Holistic Risk Management Approach Maidenhead, UK. 25 October 2016 – Sword Active Risk has been invited to speak at the Risk and Resilience Mining Solutions event, being held November 14 – 16, at the Pinnacle Hotel at the Pier, Vancouver,...
by Madeleine Penney | Oct 25, 2016 | Press Release
Bjorn-Rune Hannsen, Gamification Manager at Intelecom, explains why you shouldn’t believe everything you hear about gamification in contact centres and takes a look at the myths surrounding the subject ‘Gamification’ is one of those buzzwords that gets thrown around...
by Madeleine Penney | Oct 20, 2016 | Press Release
20 October 2016 London/Oslo, UK ntelecom Group AS has announced the latest enhancements to its multi-channel cloud-based contact centre solution. As an ISO 90001 and ISO 27001 certified, PCI DSS compliant organisation, quality and information security management are...
by Madeleine Penney | Oct 13, 2016 | Press Release
New Term – New Customers. Starting a new term feels full of promise. Ben Willmott at Teleopti considers how contact centers can match service to today’s new young consumers – tomorrow’s big spenders Young people today make up the fastest-growing and most...
by Madeleine Penney | Oct 12, 2016 | Press Release
Allocate Software, a provider of Defence, Maritime and Healthcare complex workforce and organisational optimisation software, has opened a new office in Canberra, Australia to support the company’s continued growth in its defence and maritime business. Allocate’s...
