Our latest blogs
The latest selected blogs from our clients, and sometimes a thought leadership piece or comment from ourselves too.
Managing cultural change in a crisis
The coronavirus pandemic has magnified a myriad of challenges in the healthcare sector. Whilst there is no magic cure, a change in culture can deliver seemingly miraculous benefits including reducing the effects of staff burnout, delivering a higher quality of...
Desktops, Dashboards and Human Centred Design
Why getting the user experience right will protect your investment in tech and keep agents happy and productive. Caroline Handyside, Product Designer at Cirrus explains. A product that is easy and intuitive to use, that guides contact centre agents...
Moving from a Blame Culture to a Just Culture – Seven Key Elements
Care for the Caregivers As highlighted by NHS England with the NHS People Plan, (i) healthcare organisations that prioritise workforce wellbeing will be better placed to put lessons learnt from the coronavirus pandemic into practice. Phil Taylor of RLDatix...
Trotters Childrenswear re-opens stores using Eurostop’s Mobile POS solution to aid social distancing
Mobile POS to provide seamless flow from customer service to final transaction Shaws, Ireland’s leading department store chain is to implement Eurostop’s mpos one-device mobile POS solution to support social distancing in-store. Scheduled to open the majority...
Shaws, Ireland’s leading department store chain, selects Eurostop Mobile POS to aid social distancing with stores reopening
Mobile POS to provide seamless flow from customer service to final transaction Shaws, Ireland’s leading department store chain is to implement Eurostop’s mpos one-device mobile POS solution to support social distancing in-store. Scheduled to open the majority...
Coronavirus-related cyber scams: 3 ways SMEs can protect their business
Cyber criminals are exploiting concerns over Coronavirus to perpetrate cyber-attacks. Guy Lloyd at CySure explains the 3 steps SMEs can take to proactively protect their business and their data. The coronavirus pandemic has taught us the importance of hand hygiene and...
Couture with a conscience – How technology is driving sustainability in Fashion
Phil Bacon, Senior ERP Consultant at Xpedition believes brands no longer have to choose between profits or ethics. He explains why advancements in cloud-based automation are opening up new opportunities to achieve sustainable business success. The multi-billion-pound...
What makes a good partner programme? 5 Steps to Success
Leveraging partnerships is good for business but the channel landscape is changing. Tomorrow’s winners will truly engage with their partners says Rob Wiles at Puzzel. Here, he shares 5 top tips for building a supportive channel ecosystem. Early in 2019 a principal...
New ways to pay protect consumers against card fraud
With card fraud and identify theft continuing to hit the headlines, Jason Roos, CEO of technology company Cirrus, discusses why it pays to know about payment standards when using your credit or debit card online or on the phone. In today’s increasingly cashless...
How good cyber security helps SMEs to grow
Cyber security is often discussed in terms of data breaches, regulatory fines and business disruption. What is seldom highlighted are the advantages. Effective cyber security makes it possible for companies to innovate which drives revenue, profit and growth. Joe...
7 ways AI is transforming customer service in the housing sector
Generation Rent presents a huge opportunity for developers in the flourishing Build-to-Rent market. Henry Jinman believes it’s also raising the bar for customer service across the entire housing sector. Here he explores the amazing potential of Artificial Intelligence...
Human Automation – What’s new?
It’s time to discard the minutiae and start focusing on the future according to Dave Hoekstra. In his latest blog Dave explains that while human automation might be new to some, to others technology has been automating processes for many years. Over the last few...
Cyber criminals use deepfake audio on phone call to extort €200k
Just when you thought the cost of overseas calls was decreasing… As if battling cybercrime wasn’t hard enough, criminals have now weaponised artificial intelligence in the form of deepfake audio. In a recent example, the Chief Executive Officer (CEO) of a UK...
A 5-point plan for the new era of Customer Experience Intelligence
Advances in analytics and AI are pushing the barriers for Workforce Management (WFM) and Magnus Geverts at Teleopti, a Calabrio Company says it’s time to act now to take advantage of new initiatives, starting with a data-infused WFM strategy for better human...
Cyber incidents increased by 1000% in the finance sector alone – 3 reasons why businesses need to be cyber ready
The number of cyber-crime incidents recorded by the UK’s Financial Conduct Authority (FCA) increased from 69 in 2017 to 819 in 2018 – an increase of 1000%. However, the finance sector is not alone. Joe Collinwood, CEO at CySure explains why in the technological age no...
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