26 November 2018
Teleopti and SVL Business Solutions are hosting a 35-minute webinar on Wednesday, 5th December 2018 starting at 11am (GMT) to uncover the latest developments in workforce management and employee engagement for contact centres.
During this highly interactive session, participants will learn how to reduce attrition and shrinkage across the workforce; what tomorrow’s agents will expect of their employers; and how market leaders are preparing for this challenge.
To register for “Engaging with your human workforce in a digital workplace”, click here
Teleopti, is a global provider of workforce management (WFM) software, offering a WFM solution that is sophis¬ticated, localised and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centres, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling.
Teleopti provides everything necessary to effectively manage staff, forecast demand, create schedules automatically, develop accurate and insightful reports and improve overall customer satisfaction.
Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners. With a record of continuous net profitability for over 20 years and with high customer satis¬faction ratings, Teleopti serves as a reliable partner.
For more information, please visit www.teleopti.com
For more information on SVL Business Solutions please visit www.svlbusinesssolutions.com
Mary Phillips/Andreina West,
PR Artistry Limited
T: +44 (0)1491 845553