by Mary Phillips | Sep 20, 2019 | Cybersecurity
Up to 13,000 organisations, including many FTSE 100 companies, are affected by user enumeration flaws that remain undetected by leading vulnerability scanners Vulnerability assessment specialists, Intruder, today announced its research team has discovered that...
by Mary Phillips | Sep 19, 2019 | HR/People/Workforce
Constant change and the viral power of social media demand new levels of adaptability from organizations today. Nick Smith at Teleopti shows how to gain control by applying workforce management (WFM) principles to influence company culture and protect corporate...
by Mary Phillips | Sep 17, 2019 | Software/Analytics/AI
Far from replacing people, artificial intelligence (AI) has the power to enhance employee engagement and productivity and customer interactions in one go. Henry Jinman explores 7 ways to turn your contact centre agents into superheroes using conversational AI. New...
