by Madeleine Penney | Mar 15, 2016 | Press Release
Integration of incident and risk management raises the bar with nearly 300% increase in risk reporting in just three years Lancashire Care NHS Foundation Trust (LCFT), provider of health and wellbeing services for a population of around 1.4 million people, uses Datix...
by Madeleine Penney | Mar 10, 2016 | Press Release
Hussein Kamel, workforce management consultant at Teleopti explains how breaking down silos in the contact centre pays dividends Workforce management (WFM) and planning professionals customarily have a set of specialized skills that are used to create magic, ensuring...
by Madeleine Penney | Mar 9, 2016 | Press Release
Jonathan Wax, VP, EMEA at Nexidia takes a look at the missing piece in the puzzle when it comes to management information and outlines the top 10 ways to use interaction analytics for performance and quality in contact centres Having attended the Performance and...
by Madeleine Penney | Mar 8, 2016 | Press Release
Have you ever thought about what happens once you enter your debit or credit card details into an automated system or read them out to a contact centre agent? The answer isn’t easy but it is more straightforward than many would like you to believe, so stay with me as...
by Madeleine Penney | Mar 8, 2016 | Press Release
Becrypt speaks at Security and Policing Home Office Event, Five, Farnborough, 8 – 10 March 2016, Stand Z5 Cybersecurity Zone London, UK, 8 March 2016 – British cyber security specialist, Becrypt, is to present the five key steps to successful digital forensics in a...
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