by Madeleine Penney | Jan 22, 2021 | Contact Centre/Telecoms
Industry awards recognise excellence in innovation and partner working in cloud-based contact centre solutions. Cirrus has won two awards in this year’s prestigious Comms Business Awards, set up to showcase hard work and dedication from individuals, partners...
by Madeleine Penney | Nov 5, 2020 | Software/Analytics/AI
Adopting Artificial Intelligence is just the first step, the second is unlocking the true potential of AI to boost customer confidence with a focus on data. Henry Jinman of EBI.AI reveals his 3-step formula for winning hearts and minds in the quest for...
by Madeleine Penney | Nov 5, 2020 | Health
The coronavirus pandemic has magnified a myriad of challenges in the healthcare sector. Whilst there is no magic cure, a change in culture can deliver seemingly miraculous benefits including reducing the effects of staff burnout, delivering a higher quality of...
by Madeleine Penney | Nov 4, 2020 | Contact Centre/Telecoms
Why getting the user experience right will protect your investment in tech and keep agents happy and productive. Caroline Handyside, Product Designer at Cirrus explains. A product that is easy and intuitive to use, that guides contact centre agents...
by Madeleine Penney | Aug 20, 2020 | HR/People/Workforce
Care for the Caregivers As highlighted by NHS England with the NHS People Plan, (i) healthcare organisations that prioritise workforce wellbeing will be better placed to put lessons learnt from the coronavirus pandemic into practice. Phil Taylor of RLDatix...
