by Madeleine Penney | Aug 21, 2019 | Press Release
Two great Risk Events – One great City! Sword GRC Conference Melbourne, 12 November RMIA Annual Conference 2019, 13 – 15 November Grand Hyatt in Melbourne, Victoria. Melbourne, Australia, 21 August 2019 – Sword GRC, a supplier of specialist risk, compliance and...
by Madeleine Penney | Aug 15, 2019 | Press Release
According to Peter Dempsey from Puzzel it’s time to transition from Workforce Management to Workforce Optimisation for true efficiency and effectiveness in contact centres. Here, he shares 3 tips for making the change. Workforce Management (WFM) has been an essential...
by Madeleine Penney | Aug 15, 2019 | Press Release
Lee Clarke of Dynama explores the complex matrix that determines cruise ship deployment. He believes an effective crew mix for cruise ship destinations is a top priority and explains how the latest strategic workforce planning technology holds the key to success....
by Madeleine Penney | Aug 14, 2019 | Press Release
Statistically, the majority of contact centers still use manual processes to adjust their intraday workforce scheduling but why play a constant game of catch-up? Dave Hoekstra of Teleopti outlines 5 reasons to invest in real-time management to balance the workload,...
by Madeleine Penney | Aug 8, 2019 | Press Release
Top Trust nationwide for A&E performance provides clinicians in emergency care with secure ‘tap and go’ access to NHS spine enabled applications London, England – August 8, 2019—Imprivata®, the healthcare IT security company, has announced that North Tees and...
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