by Madeleine Penney | Mar 30, 2020 | Press Release
New pre-trained bot to help companies smooth out peaks and troughs when unexpected events occur and customer demand increases Warwick, UK – EBI.AI, one of the most advanced Artificial Intelligence (AI) labs in the UK, has launched a brand-new bot designed to...
by Madeleine Penney | Mar 12, 2020 | Press Release
Protecting personal data is at the heart of the General Data Protection Regulation (GDPR) but there remains confusion between gaining permissions to hold and process this data, and protecting it from theft or compromise. Guy Lloyd at CySure explains how understanding...
by Madeleine Penney | Mar 5, 2020 | Press Release
Puzzel, a leading cloud-based contact centre software provider, has reached the finals of this year’s Directors Club® UK National Innovation Awards®. The company has been nominated in two categories: Innovations in Cloud Contact Centre for Puzzel’s new Agent...
by Madeleine Penney | Mar 2, 2020 | Press Release
Sword GRC’s popular workshops led by ‘Father of GRC’ provide professionals with blueprint for risk management strategies and technology for effective business operations Maidenhead, Berks – 2 March 2020 – Sword GRC has announced the details of its “Risk...
by Madeleine Penney | Feb 27, 2020 | Press Release
Long considered a ‘nice to have’, integrated ticketing is now the latest ‘must have’ for successful contact centres. In his first blog on the subject Thomas Rødseth of Puzzel sums up the benefits of integrated ticketing. In an ideal world, every time a customer...
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