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Claranet future-proofed for growth following deployment of Microsoft Dynamics NAV

by Madeleine Penney | Jun 30, 2016 | Press Release

Europe’s leading managed service provider saves time and resources across the enterprise with powerful, customised ERP solution from The NAV People Newbury, UK, 30 June 2016 – Claranet has selected Microsoft Dynamics NAV from The NAV People providing them with the...

Chatbots – the next step in the evolution of the contact centre, says Teleopti

by Madeleine Penney | Jun 29, 2016 | Press Release

Magnus Geverts at Teleopti says it’s time to wise up to the explosive growth of Chatbots while keeping human agents happy with effect workforce management Thanks to the rise of mobile texting and messaging apps, ‘chatbots’ or “chatter robots” are causing a stir in the...

Avnet appoints Danny Yeowell as leader for UK security and networking business

by Madeleine Penney | Jun 28, 2016 | Press Release

Bracknell, UK – 28th June, 2016 – Avnet, Inc. (NYSE: AVT), a leading global technology distributor today announced that it has appointed Danny Yeowell as director for its Technology Solutions UK Security and Networking business unit, effective from June. Yeowell will...

Affinity Sutton selects Intelecom for new Web Chat service for housing association residents

by Madeleine Penney | Jun 28, 2016 | Press Release

27 June 2016, London, UK – Intelecom, a provider of cloud-based contact centre solutions, today announced that Affinity Sutton, one of the largest housing associations in England, has incorporated Intelecom Web Chat capabilities into a new online portal for...

Intelecom extends Web Chat functionality in the latest release of its cloud-based contact centre solution

by Madeleine Penney | Jun 22, 2016 | Press Release

Intelecom Group AS has announced the latest release of its multi-channel cloud-based contact centre which includes structured instant messaging capability for Web Chat. This latest enhancement continues the company’s investment in real-time interactions for next...
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