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Missguided expands omni channel operations with Eurostop

by Madeleine Penney | Aug 31, 2016 | Press Release

Online fashion brand selects Eurostop EPOS solutions for their first store in London’s Westfield centre, Stratford Eurostop, a leading supplier to fashion, footwear and lifestyle sectors, has announced that Missguided, the international online fashion brand, is using...

Intelecom Contact Centre as a Service now available on G-Cloud 8

by Madeleine Penney | Aug 25, 2016 | Press Release

Cloud based contact centre solution supports public sector drive to improve customer contact and service levels while meeting cost and efficiency targets Intelecom Group AS has announced that its contact centre solution has been accepted onto the Government’s G-Cloud...

Avnet Extends Its Avnet Enablement Resource App in the UK with New Event Module

by Madeleine Penney | Aug 25, 2016 | Press Release

Avnet Event Manager enhances attendee experience and enables business partners to manage and share industry events Bracknell, UK – August 25, 2016 – Avnet, Inc. (NYSE: AVT), a leading global technology distributor, has launched Avnet Event Manager as an extension to...

McDermott International uses Allocate Software to manage global talent around the world

by Madeleine Penney | Aug 24, 2016 | Press Release

Centralized, real-time intelligence enables Houston-based engineering company to capitalize on new opportunities in fast-growth, competitive offshore market London, UK – Allocate Software, a provider of offshore and maritime workforce management software,...

The customer journey revisited – three tips for achieving customer value and growth

by Madeleine Penney | Aug 23, 2016 | Press Release

Magnus Geverts at Teleopti looks more closely at raising the customer service bar in contact centers Customer Journey mapping is becoming an increasingly popular term in contact centers. Many organizations are using customer journey initiatives to drive customer value...
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