by Madeleine Penney | Jan 10, 2017 | Press Release
New agreement makes Active Risk Manager available for easy procurement by U.S. Federal Government–Civilian and Defense sectors Maidenhead, UK. 10 January 2017 – Sword Active Risk, a supplier of specialist risk management software and services, has announced a...
by Madeleine Penney | Jan 4, 2017 | Press Release
Magnus Geverts at Teleopti explains how to turn ‘uberization’ to your advantage using the latest WFM technology to motivate staff and keep customers happy The term ‘uberization’ is fast becoming part of modern language and comes from Uber, a ride sharing app enabled...
by Madeleine Penney | Jan 3, 2017 | Press Release
Thomas Rødseth, VP of Product and Marketing at Intelecom takes a look at what contact centres can learn from digital transformation It’s been popular for a while now to talk a good story around delivering digital customer service. But most contact centres are ducking...
