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How to make web chat work for your contact centre, the latest blog from Puzzel

by Madeleine Penney | May 9, 2017 | Press Release

Thomas Rødseth, VP of Product and Marketing at Puzzel (formerly Intelecom), lists 10 simple strategies to ensure Web Chat works for an organisation The Web Chat promise delivers in so many ways. It guarantees a seamless digital experience, offering near real-time...

Sword Active Risk supports the Institute of Risk Management on Risk Agenda 2025

by Madeleine Penney | May 4, 2017 | Press Release

Ground-breaking survey into the future of risk management launches Risk Agenda 2025 project Maidenhead, UK. 4 May 2017 – Sword Active Risk, a supplier of specialist risk management software and services, is a key supporter of the newly launched Risk Agenda 2025...

Puzzel becomes more graphic – adding new reporting functionality in its cloud-based contact centre solution

by Madeleine Penney | May 4, 2017 | Press Release

Puzzel (formerly Intelecom’s contact centre entity) has announced that the latest release of its multi-channel cloud-based contact centre solution will be rebranded to reflect the new company formed last month by combining the contact centre, mobile messaging and...
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