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5 Ways to reduce customer effort in contact centres and eliminate dumb contacts

by Madeleine Penney | Aug 4, 2017 | Press Release

Colin Hay at Puzzel outlines 5 smarter ways of working to minimise customer effort starting with eliminating dumb contacts Customers want a simple, convenient and low effort resolution to their enquiries and interactions. However, industry research suggests that the...

Europlus Direct optimises efficiency and improves customer responsiveness with Microsoft Dynamics NAV

by Madeleine Penney | Aug 3, 2017 | Press Release

Newbury, UK, 3 August 2017 – Europlus Direct has chosen Microsoft Dynamics NAV from The NAV People to optimise efficiency, improve workflows through the automation of manual processes and provide a scalable platform as the company expands its international business...
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