by Madeleine Penney | Oct 12, 2017 | Press Release
Leading innovator showcases the first fully secure communications app to provide Push To Talk features NIAS, 17 – 19 October, Lotto Mons Expo, Belgium Stand No: B23 London, 12 October, 2017: Armour Communications, a leading provider of specialist, secure...
by Madeleine Penney | Oct 10, 2017 | Press Release
Years after predicting the future of cloud-based workforce management, Teleopti’s Product Manager Jeremy Hamill-Keays reveals the real state of affairs in contact centers today. Contact centers are leading the way as the cloud becomes an accepted platform for a range...
by Madeleine Penney | Oct 5, 2017 | Press Release
Council sees reduced administration using hfx flagship system to manage working hours across diverse departments hfx, a long established provider of workforce time management solutions, has announced that South Ayrshire Council is using its latest flexitime workforce...
by Madeleine Penney | Oct 3, 2017 | Press Release
Thomas Rødseth at Puzzel looks at the pros and cons of bots, artificial intelligence and virtual assistants in contact centres Robots, bots, chat bots, intelligent or virtual assistants are just very sophisticated forms of self-service and we all know that...
