by Madeleine Penney | Jul 13, 2017 | Press Release
Nick Smith at Teleopti gives 3 compelling reasons why RTA is here to stay Scheduling disruptions are an everyday occurrence for frontline operations and a major headache for contact center leaders everywhere. Employees call in sick or run late to their shift, the...
by Madeleine Penney | Jul 11, 2017 | Press Release
Robert Crutchington and Matthew Tyler outline how applying the same principles as PCI DSS can help to meet the challenges of new data protection legislation With the General Data Protection Regulation (GDPR) coming into force on 25th May 2018, many organisations are...
by Madeleine Penney | Jul 6, 2017 | Press Release
How can resource planners achieve the best balance between agents’ wishes for their schedules and the forecasted needs of the contact center? Rebecca Philp at Teleopti, weighs up the two options on offer As the contact-center world moves further and further into an...
by Madeleine Penney | Jun 29, 2017 | Press Release
Lee Clarke at Dynama, says overcoming the crewing challenges of today’s fastest growing leisure sector is all plain sailing with modern technology At this year’s Seatrade Cruise Global Conference in Florida[i], delegates learned that the cruise industry’s order...
by Madeleine Penney | Jun 29, 2017 | Press Release
New Solution-as-a-Service hfx Access Control available standalone or fully integrated with Flexitime Management, HR and Workforce Management hfx, a long established provider of workforce time management solutions, is one of the first UK based companies to develop a...
