by Madeleine Penney | Apr 11, 2017 | Press Release
When it comes to reaping the full benefits of self-service, it is about planning and a well thought-out strategy. Annica Ronquist, Head of Global Customer Operations and Services at Teleopti, outlines 5 top tips for self-service success One of the common myths...
by Madeleine Penney | Apr 11, 2017 | Press Release
Andrew Carwardine, Worldwide Managing Director at Dynama outlines 10 reasons to make technology the great enabler, opening the door to successful resource optimization in many of the world’s most challenging environments Resource optimization is far from...
by Madeleine Penney | Apr 4, 2017 | Press Release
Increased focus on Intelecom’s strong solution offerings will help more companies solve their customer interaction challenges in the digital age Intelecom has established a new company Puzzel, that combines the group’s contact centre, mobile messaging and payments...
by Madeleine Penney | Mar 29, 2017 | Press Release
Svenska Mässan, Gothenburg, Sweden 25-27 Apr 2017 Booth: B08:02 London, UK –March 29, 2017—Imprivata®, the healthcare IT security company, will demonstrate its latest solutions for fast, secure access to clinical applications, virtual desktops, and medical devices at...
by Madeleine Penney | Mar 21, 2017 | Press Release
Thomas Rødseth at Intelecom, shares his top tips for making web chat work and what you need to consider before taking the plunge Web chat certainly has many benefits – it delivers a modern, near real-time response to today’s digital consumer. It is cheaper than a...
