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Armour Comms launches first secure Voice over IP service to integrate with Skype for Business

by Madeleine Penney | Feb 22, 2017 | Press Release

Armour Mobile integrates with Skype for Business enabling fully secure unified communications capabilities for users London, February 21, 2017: Armour Communications, a provider of specialist, secure communications solutions has announced its integration with Skype...

Five Steps to Reinventing Quality Management in Contact Centres, from Intelecom

by Madeleine Penney | Feb 22, 2017 | Press Release

Thomas Rødseth, VP of Product & Marketing at Intelecom, says it’s time to follow the lead of smart, successful organisations with a fresh approach to Quality Management For years quality management (QM) has remained stuck in a time bubble while the world has...

Agent empowerment – does it really matter? asks Intelecom

by Madeleine Penney | Feb 16, 2017 | Press Release

Three Steps to letting go gracefully from Colin Hay of Intelecom There was a time when leadership styles centred entirely on principles of ‘command and control’ where staff were there to do as they were told without asking too many questions. Thankfully, management...

What happens at sea stays at sea, right? Three top tips for keeping in touch onboard and ashore from Dynama

by Madeleine Penney | Feb 9, 2017 | Press Release

Running a tight ship is easier than you think, thanks to the latest advances in technology says Crispin Jessop, Offshore Workforce Management Specialist at Dynama In today’s connected world, keeping track of your fleet and the crew members is a simple task, right?...

Why CRM Is Essential For Effective Contact Centre Engagement, the latest blog from Intelecom

by Madeleine Penney | Feb 9, 2017 | Press Release

Colin Hay, VP Sales, Intelecom UK looks at the advantages of smarter CRM Customer relationship management (CRM) is a moving target of definitions and associations. Even full time professional industry watchers have to update their standard definitions to reflect the...
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