by Madeleine Penney | Jul 27, 2016 | Press Release
We are officially a nation of complainers: 2016 Consumer Action Monitor (CAM) Survey Findings According to Thomas Rødseth, VP of Product and Marketing at Intelecom, contact centres cannot stem the rising tide of complaints but they do hold the key to keeping customers...
by Madeleine Penney | Jul 27, 2016 | Press Release
NELFT (North East London Foundation Trust), an integrated community and mental health services provider with 6,000 staff has reduced turnaround times for reporting incidents into the National Reporting & Learning System (NRLS), the central NHS database for patient...
by Madeleine Penney | Jul 26, 2016 | Press Release
New Document Vault, Real Time Alerting, and significant updates to Schedule Risk Analysis and Cost/Impact Risk Analysis in ARM 9 Maidenhead, UK. 26 July 2016 – Sword Active Risk has announced the availability of Active Risk Manager 9 from 29 July. The latest version...
by Madeleine Penney | Jul 21, 2016 | Press Release
Housing Association offers flexible hours for over 200 staff in 15 locations across north Wales enabling it to meet community service needs hfx, a leading provider of flexible working systems, has announced that Grŵp Cynefin is upgrading to hfx’s Etarmis solution to...
by Madeleine Penney | Jul 20, 2016 | Press Release
Intelecom, a provider of cloud-based contact centre solutions, today announced that Affinity Water has built on the success of its original Intelecom implementation to support the organisation’s business, workforce and customer base. The UK’s largest water-only...
