by Madeleine Penney | Apr 13, 2016 | Press Release
In the second of a series of blogs from Colin Hay, an ex-military man and newly appointed VP Sales, UK at Intelecom, we look at what contact centres can learn from the Army when it comes to delivering excellent customer service and increasing satisfaction levels using...
by Madeleine Penney | Apr 13, 2016 | Press Release
New sentencing guidelines means that large companies need to be even more careful about staff fatigue Imperago has recently published a paper outlining the importance of taking staff fatigue into account when devising staff working patterns. Major companies convicted...
by Madeleine Penney | Apr 12, 2016 | Press Release
Automation increases staff engagement, improves incident reporting and creates a joined up approach to patient safety Medway Community Healthcare (MCH), a social enterprise with over 1,300 staff and over 200 volunteers, has deployed Datix software to introduce a...
by Madeleine Penney | Apr 12, 2016 | Press Release
Sweden is the first country in the world to have its own telephone number The Swedish Tourist Association (STF) has launched “The Swedish Number” and people from all over the world can call to speak to a randomly selected Swede – about anything! The...
by Madeleine Penney | Apr 12, 2016 | Press Release
Leading discount retailer in the South West selects enterprise resource planning solution from The NAV People Newbury, UK, 12 April 2016 – Trago, which has 3 stores in Cornwall and Devon has selected Microsoft Dynamics NAV from The NAV People as its new enterprise...
