Seamless, transparent fulfilment across stores and warehouse ensures responsive customer service online
Eurostop, the leading supplier to the fashion, footwear and lifestyle sectors has announced that Jules B, the premium fashion retailer with stores across the North of England has selected Eurostop’s fully integrated suite of retail management solutions for its head office, EPOS and fulfilment. Jules B has implemented Eurostop’s e-fulfilment module to process online orders for its fashion and designer collections from its warehouse and prestigious stores based in Newcastle upon Tyne, the Lake District and North Yorkshire.
Eurostop’s e-rmis and e-pos solutions are used at Jules B’s head office and in stores, while its e-fulfilment module underpins the retailer’s stock management, identifying where stock is obtained to fulfil online customer orders. The system decides if the order is fulfilled either from the branch stock or warehouse based on different criteria set at Head Office. Jules B benefits from having a view of its live stock position in the warehouse and shops to efficiently fulfil web orders and optimise stock turnover.
Staff can see at any point where the order is in the fulfilment process, enabling Jules B to provide an efficient and responsive customer service, while offering the full range of its designer collections from its stores to customers worldwide.
Tom Jeffrey, Head of E-commerce at Jules B explained; “At Jules B we believe that the experience of purchasing online should be as enjoyable and indulgent as shopping in one of our stores. Our investment in Eurostop’s system enables us to process and track orders and know exactly what point the order has reached, which in turn enables us to provide a seamless customer service, just as if in the stores themselves.”
Philip Moylan, Sales and Marketing Manager at Eurostop said; “Jules B prides itself on customer service in store and online and has developed a functional, friendly and easy to use website that is easily navigated. Regular changes ensure that the ‘shop window’ is refreshed in the same way as traditional store fronts. This, along with a powerful back end functionality provided by Eurostop’s solution ensures that stock levels are optimised for the profitability of the business, while still ensuring a quality customer experience.”
NOTES TO EDITORS
About Jules B
Jules B has been dressing stylish men and women for over 25 years. Since opening their first store in Jesmond just outside the city centre of Newcastle upon Tyne in1984, husband and wife team Julian and Rhona Blades have opened more stores in the North East of England as well as North Yorkshire and Kendal in the Lake District.
All of the stores have become prestigious shopping destinations, catering for an elite clientele of fashion devotees and stock an impressive collection from world renowned designers including Vivienne Westwood, McQ Alexander McQueen, M Missoni, Helmut Lang & Alexander Wang.
Jules B has been awarded Drapers Magazine coveted title of ‘Best Independent Fashion Store’ four times.
For more information please visit: http://www.julesb.co.uk/
Founded in 1990, with operations in London, Singapore and Shanghai, Eurostop provides complete solutions for Retail Management for the Fashion, Footwear and General Merchandise sectors encompassing both hardware and software.
Eurostop’s flagship products consist of:
e-rmis: A suite of head office management applications.
e-pos: EPOS system for standalone shops, concessions and franchises that can be easily integrated with e-rmis for larger users.
m-pos: a mobile version of e¬ pos enables sales transactions and enquires from anywhere within the store.
e-commerce: Custom e commerce solutions for Independent retailers that provides a hosted and fully integrated service.
e-cubes: Data Mining. A bespoke reporting tool which allows the slicing and dicing of data as well as selective publication of results and graphical representation.
e-time: The capture of staff working hours which aids in monitoring both stores’ and staff performances and productivity.
e-fulfilment: Intelligent optimisation of e-commerce orders for multi-channel retailers.
Estate Manager: Middleware layer that enables the fast, reliable exchange of product and pricing data between e-pos and most major ERP solutions
All Eurostop’s solutions can be fully integrated with other management and business systems, and all major ERP systems.
As well as advising on and supplying suitable hardware, Eurostop also undertakes training, support and custom development. Its systems are available in several different languages including Chinese.
Eurostop has accreditation for Chip and PIN solutions, and together with partner Anderson Zaks provides a Chip and PIN managed service.
High profile customers include: Aquascutum, Ann Summers, Ben Sherman, Cambridge Satchel Company, Daks, Ghost, Help for Heroes, Joseph, Marie-Chantel, Matches, Lotus Cars, Paul & Joe, Pavers Shoes, Pentland Brands Plc, Speedo, Trespass and many more.
For more information visit: www.eurostop.com or contact:
PR Artistry Limited
Tel: 01491 639500