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Six Practical Steps to Make Web Chat work for you from Intelecom

by Madeleine Penney | Mar 21, 2017 | Press Release

Thomas Rødseth at Intelecom, shares his top tips for making web chat work and what you need to consider before taking the plunge Web chat certainly has many benefits – it delivers a modern, near real-time response to today’s digital consumer. It is cheaper than a...

Unlock your inner potential – Seven steps to an offshore talent powerhouse with a training matrix, from Dynama

by Madeleine Penney | Mar 16, 2017 | Press Release

According to Crispin Jessop at Dynama successful projects start from within. Here, he reveals seven tips to keeping one step ahead of the competition with an effective training matrix You know that running a successful offshore business is a complicated and...

Imprivata to Demonstrate Leading Solutions for Delivering Fast, Secure Access to Clinical Applications and Medical Devices, and Simplifying Clinical Transactions

by Madeleine Penney | Mar 8, 2017 | Press Release

ConhIT, Berlin Exhibition Grounds, 25th – 27th April 2017 Hall 4.2, Stand A-106 Nuremberg, Germany – 8 March, 2017—Imprivata®, the healthcare IT security company, will demonstrate its latest solutions for delivering fast, secure access to clinical applications,...

The Truth about Self Service, Bots & Intelligent Assistance, from Intelecom

by Madeleine Penney | Mar 8, 2017 | Press Release

Thomas Rodseth, VP of Product & Marketing at Intelecom explains the options when it comes to intelligent assistance Sometimes a technology takes an age to go mainstream. Other times it appears to arrive like a thunderbolt out of nowhere. Bots chose the high...

Anglesey County Council empowers more flexible working with hfx and delivers improved service to community

by Madeleine Penney | Feb 22, 2017 | Press Release

Forward thinking County Council in North Wales leads public services organisations with adoption of new access, security and absence management system hfx, a leading provider of flexible working systems, has announced that Anglesey County Council is using its latest...

Workforce Engagement Management – what does it really mean? asks Teleopti

by Madeleine Penney | Feb 22, 2017 | Press Release

Olle Düring, CEO of Teleopti outlines three steps to put the Voice of the Employee at the heart of your contact center According to world-leading industry analysts Gartner,[i] “organizations need to assess the potential needs, expectations and aspirations of the next...
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