by Madeleine Penney | Apr 19, 2016 | Press Release
Independent analyst finds Active Risk Manager delivers, where the majority of risk solutions fail, in enabling organizations to aggregate and normalize risk enterprise-wide Maidenhead, UK. 19 April 2016 – Active Risk Manager (ARM), a risk management solution for...
by Madeleine Penney | Apr 14, 2016 | Press Release
Iain High, MD of payment services provider Anderson Zaks and Board member of European Payments body EPSM suggests some points to consider.Just as we are all trying to come to terms with the new iteration of the Payment Service Directive (PSD2) due to take effect in...
by Madeleine Penney | Apr 13, 2016 | Press Release
In the second of a series of blogs from Colin Hay, an ex-military man and newly appointed VP Sales, UK at Intelecom, we look at what contact centres can learn from the Army when it comes to delivering excellent customer service and increasing satisfaction levels using...
by Madeleine Penney | Apr 13, 2016 | Press Release
New sentencing guidelines means that large companies need to be even more careful about staff fatigue Imperago has recently published a paper outlining the importance of taking staff fatigue into account when devising staff working patterns. Major companies convicted...
by Madeleine Penney | Apr 12, 2016 | Press Release
Automation increases staff engagement, improves incident reporting and creates a joined up approach to patient safety Medway Community Healthcare (MCH), a social enterprise with over 1,300 staff and over 200 volunteers, has deployed Datix software to introduce a...
by Madeleine Penney | Apr 12, 2016 | Press Release
Sweden is the first country in the world to have its own telephone number The Swedish Tourist Association (STF) has launched “The Swedish Number” and people from all over the world can call to speak to a randomly selected Swede – about anything! The...
