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Housing Plus Group provides comprehensive HR services to staff with Carval Self Service solution

by Madeleine Penney | Aug 17, 2017 | Press Release

One of the largest homes and care providers across Staffordshire and Shropshire provides easy access to pay info, holiday bookings and training to over 600 staff in move from transactional to transformational HR. Carval Computing has announced that HR Unity, its fully...

Dynama’s enterprise resource planning and workforce optimisation software now available on G-Cloud 9

by Madeleine Penney | Aug 16, 2017 | Press Release

London, UK – Dynama has announced that its commercially proven resource planning and workforce optimisation software has been accepted onto the latest iteration of the Government’s Digital Marketplace, G-Cloud 9. Dynama’s technology and services enable public...

Helping Contact Centres Become More Valued Assets – the latest blog from Puzzel

by Madeleine Penney | Aug 10, 2017 | Press Release

Colin Hay at Puzzel takes a look at how to realise the real potential in contact centres Contact centres and those in them work hard. In fact they are obsessive about efficiency and reduced cost to serve. That’s the problem – too much attention on the wrong thing....

The Giant iTab Company expands into Asian markets after successful Mobile World Congress Shanghai

by Madeleine Penney | Aug 10, 2017 | Press Release

10 August 2017, London: The Giant iTab Company is currently in discussions to sign contracts with five new partners, following Mobile World Congress in Shanghai. The new partners will cover territories in Hong Kong, Singapore and Australia, and will be licenced for...

5 Ways to reduce customer effort in contact centres and eliminate dumb contacts

by Madeleine Penney | Aug 4, 2017 | Press Release

Colin Hay at Puzzel outlines 5 smarter ways of working to minimise customer effort starting with eliminating dumb contacts Customers want a simple, convenient and low effort resolution to their enquiries and interactions. However, industry research suggests that the...

Europlus Direct optimises efficiency and improves customer responsiveness with Microsoft Dynamics NAV

by Madeleine Penney | Aug 3, 2017 | Press Release

Newbury, UK, 3 August 2017 – Europlus Direct has chosen Microsoft Dynamics NAV from The NAV People to optimise efficiency, improve workflows through the automation of manual processes and provide a scalable platform as the company expands its international business...
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