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Time is of the essence – changing priorities for customers and contact centers, the latest blog from Teleopti

by Madeleine Penney | May 10, 2017 | Press Release

When it comes to increasing satisfaction levels and sales, nothing beats making life easy for customers and releasing their most valuable asset – time. Annica Ronquist, at Teleopti explores the options Look around you, we all lead busy lives where time is of the...

How to make web chat work for your contact centre, the latest blog from Puzzel

by Madeleine Penney | May 9, 2017 | Press Release

Thomas Rødseth, VP of Product and Marketing at Puzzel (formerly Intelecom), lists 10 simple strategies to ensure Web Chat works for an organisation The Web Chat promise delivers in so many ways. It guarantees a seamless digital experience, offering near real-time...

Sword Active Risk supports the Institute of Risk Management on Risk Agenda 2025

by Madeleine Penney | May 4, 2017 | Press Release

Ground-breaking survey into the future of risk management launches Risk Agenda 2025 project Maidenhead, UK. 4 May 2017 – Sword Active Risk, a supplier of specialist risk management software and services, is a key supporter of the newly launched Risk Agenda 2025...

Puzzel becomes more graphic – adding new reporting functionality in its cloud-based contact centre solution

by Madeleine Penney | May 4, 2017 | Press Release

Puzzel (formerly Intelecom’s contact centre entity) has announced that the latest release of its multi-channel cloud-based contact centre solution will be rebranded to reflect the new company formed last month by combining the contact centre, mobile messaging and...

Armour Comms launches industry leading secure Group Messaging

by Madeleine Penney | Apr 26, 2017 | Press Release

Armour Mobile adds secure group messaging features to its comprehensive secure mobile comms solution for iOS and Android London, April 26, 2017: In direct response to customer demand, Armour Communications, a leading provider of specialist, secure communications...

Success in Education sector leads to new specialist Education Payroll Bureau from Carval

by Madeleine Penney | Apr 26, 2017 | Press Release

The Academies Show, 26 April 2017 ExCeL, London, Stand: 418 Carval Computing, provider of fully integrated Payroll and HR solutions has opened its new Education Payroll Bureau and is processing payrolls for over 100 academies and maintained schools. The dedicated team...
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