Cloud based solution EasyContactNow™ helps Core Ventures achieve higher standards of customer service
8×8 EasyContactNow, a leader and innovator in cloud contact centre solutions, has enabled Core Ventures to deliver consistently high levels of customer service, even during office relocation. Core Ventures has provided uninterrupted customer service since they implemented EasyContactNow™ , and the solution continues to deliver agility, on-demand scalability and business continuity that Core Ventures needed to support their fast moving business.
Core Ventures, specialists in offline customer acquisitions and direct customer based services, required a contact centre solution that could grow with their business and offer a flexible and transparent cost model. After assessing several solutions, 8×8’s cloud contact management solution, EasyContactNow was selected over on–premise rival products. With EasyContactNow, Core Ventures has the capability to scale up or down, purchasing additional lines as and when needed with no connection fees, no hidden charges and no capital investment. The ‘pay as you go’ model has helped Core Ventures to expand their business and at the same time enable tight control over operational costs.
Sebastian Weston, IT Director, Core Ventures commented; “The PAYG aspect of EasyContactNow means that we can trial a new product knowing the cost before we start dialling.”
EasyContactNow is easy to deploy and use, and supports companies of all sizes. The solution enables departments to provide a dynamic, responsive environment ensuring customer service excellence. In addition to traditional contact centre deployments, EasyContactNow can also be deployed by any key line of business across an organisation, such as internal service desks, HR, credit control and facilities management.
Sharon Maslyn, 8×8 EasyContactNow Sales Director commented; “We are seeing more customers like Core Ventures switch from the rigidity of on-premise product to a cloud contact solution for the flexibility it offers. By harnessing EasyContactNow and using ContactAPI, to integrated their CRM, Core Ventures have achieved their desired outcome of increased agility, comprehensive reporting and transparent pricing.”
NOTES TO EDITORS
8×8 EasyContactNow, formerly known as DXI, is a leading innovator in cloud communication services. Its intuitive user web interfaces, open API for integration and its flexible pricing model offer the agility and flexibility to bridge the gap between traditional and new communication technologies and help businesses make the transition to a cloud based solution.
Working globally, with a diverse range of customers from start-ups to large scale enterprises, the company is well placed to help organisations harness technology innovation to improve customer service. For more information please visit: www.easycontactnow.com
Tel: 01491 639500