Cloud Contact Communications Trailblazer Helps 8×8 Bring New Customer Innovations to Contact Centres and Key Lines of Business
DXI, a leader and innovator in cloud contact centre solutions, is embarking on its next phase of growth after being acquired by 8×8, Inc. (NASDAQ:EGHT). 8×8 completed the acquisition of DXI on May 29, 2015 bringing 81 DXI employees to the company who will remain based in London. DXI is one of the first solutions companies to offer pay-as-you-go cloud services in the marketplace, and together with 8×8, will now deliver innovative solutions to agile contact centres and key lines of business in the mid-market and enterprise.
DXI’s popular flagship product, EasyContactNow™, is a scalable cloud contact management solution that is easy to deploy and use, and supports companies with a small number of users or up to thousands as needed. The solution enables departments of all sizes to provide a dynamic, responsive environment to ensure the delivery of customer service excellence. In addition to traditional contact centre deployments, EasyContactNow can also be deployed by any key line of business across an organization, such as internal service desks, customer support centres, HR, credit control and facilities management.
DXI CEO, Luca Pepere, who now has additional responsibilities as Managing Director of Strategic Alliances for Europe at 8×8, commented on the acquisition, “8×8 has strong expertise in enterprise cloud communications and DXI’s offerings are highly complementary to its existing unified communications portfolio.”
Pepere continued, “We are excited to be part of 8×8 with all the additional resources and experience they bring as we expand in the U.S. and globally. In addition, we will continue to invest in our technology and remain at the forefront of the cloud services industry and safeguard our customers’ investments.”
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About 8×8, Inc.
8×8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 40,000 businesses operating in over 40 countries across six continents. 8×8’s out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing. For additional information, visit www.8×8.com, or www.8×8.com/UK or connect with 8×8 on Google+, Facebook, LinkedIn and Twitter.
About DXI, an 8×8 company
DXI, is a leading innovator in cloud communication services. Its intuitive user web interfaces, open API for integration and its flexible pricing model offer the agility and flexibility to bridge the gap between traditional and new communication technologies and help businesses make the transition to a cloud based solution.
DXI flagship products include:
EasyContactNow™ – the next generation of cloud contact management solutions can be set up in minutes to provide immediate customer solutions.
ContactAPI™ – integrates business workflows to create sophisticated solutions across locations and providers.
Working globally, with a diverse range of customers from start-ups to large scale enterprises, the company is well placed to help organisations harness technology innovation to improve customer service. For more information please visit: www.dxi.eu www.easycontactnow.com
Tel: 01491 639500