Successful Sky implementation puts DXI on shortlist for annual IT Service & Support Awards
DXI, a leader and innovator in cloud contact centre solutions will showcase its intuitive communication platform, EasyContactNow™, at the annual SDI Conference at The Hilton Metropole in Birmingham on the 22nd-23rd April. DXI’s innovative approach has already gained traction within the service industry marketplace with successful customer led integration projects with market leading service management solutions ServiceNow and ZenDesk.
Sharon Maslyn, Sales Director at DXI commented; “We are delighted to be exhibiting at this year’s SDI Conference. More and more of our customers are looking to create a fully integrated customer contact environment that links effortlessly to their service desk to boost productivity and deliver a seamless customer experience. Using our technology, organisations of every size are able to provide a better service to both internal and external customers.”
DXI is one of this year’s finalists for ‘Best Implementation of an ITSM Solution’ based on the successful implementation of their cloud solution in Sky’s IT Service Desk in February 2014. Initiated as part of Sky’s ‘Believe in Better’ philosophy, the deployment demonstrated within a very short period of time improved productivity, increased analyst efficiency and interoperability capabilities with existing systems . The new intuitive solution, introduced as a replacement for an on premise system that was ‘end of life’, has enabled the service desk team of 30 to effectively handle over 10,000 calls per month, and deliver the high standard of support needed to meet the daily IT requirements of Sky’s 30,000 employees worldwide.
Ian McKenzie, IT Service Desk Manager at Sky commented, “If I had to sum up why we chose DXI, it would be their people and how easy they are to do business with. Their continued adaptability and open minded approach to delivering a solution that meets our requirements was a breath of fresh air.”
DXI’s technology is designed to be highly flexible and is suitable for any size of business. It’s particularly suited to customer facing departments such as internal service desks, customer support centres, HR, credit control, and facilities management.
Its easy to use interface means that, for example, a service desk manager can directly configure the system to match any changes occurring throughout the day that could impact service levels – allowing IT expertise to be utilised on strategic and business critical issues. EasyContactNow enables service departments of all shapes and sizes to provide a dynamic, reactive environment that responds directly to the continuously changing needs of the business.
NOTES TO EDITORS
SDI is the leading professional body for everyone working in the IT service and support industry. The Institute has been connecting IT service professionals across the globe since 1988 and its annual SDI Conference is now recognised as the industry’s premier event and networking forum.
SDI sets the internationally recognised best practice standards for service desks and service desk professionals. It is these standards which form the basis for the SDI professional qualifications programme and the service desk certification programme.
For more information, please visit: www.servicedeskinstitute.com
DXI is a leading innovator in cloud communication services. Its’ flexible pricing models such as usage-based, or ‘all you can eat’ offers the agility and flexibility to bridge the gap between traditional and new communication technologies and help businesses make the transition to a cloud based solution.
DXI flagship products include;
EasyContactNow™ – the next generation of cloud contact management solutions. Fully virtualised, EasyContactNow can also be deployed on telecom carriers Infrastructure as a Service (IaaS) and hybrid installations.
ContactAPI™ – integrates business workflows to create sophisticated solutions across locations and providers.
Working globally, with a diverse range of customers from start-ups to large scale enterprises, including ping360, Clicksco and SKY the company is well placed to help organisations harness technology innovation to improve customer service.
For more information please visit: www.dxi.eu www.easycontactnow.com
Tel: 01491 639500