Full Range of Contact Centre Innovations Spotlighted at Customer Contact Expo
30 September – 1 October, London, Olympia, Stand C10
LONDON – August 26, 2015 — 8×8, Inc. (NASDAQ:EGHT), a leading provider of cloud-based unified communications and contact centre solutions, today announced that it will showcase the latest capabilities of EasyContactNow™ (ECN) as part of 8×8’s suite of advanced contact centre solutions. The company will feature ECN under the 8×8 corporate brand at Customer Contact Expo, 30 September –1 October, in London, Olympia, Stand C10.
During the conference, 8×8 will demonstrate three new capabilities for ECN, 1) a customer chat feature that allows companies to engage with customers through multiple channels; 2) enhanced reporting and analytics to gain better insights into customer satisfaction and team productivity 3) an ECN Monitor iPad app that gives users the ability to see what is happening in the contact centre from any remote location.
8×8 will also showcase ECN’s integration with line of business applications in the cloud. The product is integrated with leading CRM and service desk management systems, Salesforce and Zendesk, providing both inbound and outbound capabilities and its recently launched call-back capability. This highly integrated approach, combined with the simplicity and instantaneous provisioning of the service, enables lines of business, such as a sales director or helpdesk manager, to immediately deploy the service without external professional services or internal IT support. Additionally, 8×8 will showcase its award-winning Virtual Contact Centre solution on stand no H40.
8×8 Demonstrates Increased Global Momentum, Market Impact in the Contact Centre
8×8 offers a full range of contact centre solutions that address the complexities and constraints experienced with legacy systems. For traditional, structured contact centre environments, 8×8 offers VCC Global, the first cloud-based contact centre solution that seamlessly connects an organization’s international agents over a single platform with integrated presence, multi-lingual chat with automatic translation, call routing, reporting and management. VCC Global is a highly innovative ‘Follow-the-Sun’ solution that uses local connectivity and natural language translation to provide personalized customer experiences worldwide.
ECN is highly complementary to VCC, enabling customers to easily try, buy, deploy and adapt services for key lines of business and workgroups in the mid-size to enterprise markets. ECN offers strong outbound and blended offerings with personalized, high-touch capabilities with an innovative, flexible pay-as-you-go model.
In July, 8×8 broke new ground in the contact centre with a new set of powerful analytics as part of its latest release of VCC. VCC Analytics provide unique insights into the customer experience, increased contact centre efficiencies and advanced workflow optimization to better manage their contact centre and increase customer loyalty. Last week, 8×8 was named a Market Challenger in the latest Decision Matrix Report for Multichannel Contact Centre Solutions by Ovum — demonstrating a growing market presence, increased customer adoption and strong industry momentum in the contact centre.
Sharon Maslyn, 8×8 Sales Director commented, “With 8×8’s acquisition of DXI, we have gained the financial backing and support to deliver on our vision. Our strategy to empower the contact centre with seamless integrations to line-of-business applications has now come to fruition. By combining unified communications with powerful contact centre solutions and smart integrations, we can deliver an end-to-end solution, providing powerful yet easy-to-use functionality for end customers and agents alike, resulting in excellent customer experiences and improved customer loyalty.”
About 8×8, Inc.
8×8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 40,000 businesses operating in over 100 countries across six continents. 8×8’s out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact centre solutions, and conferencing. For more information please visit: www.easycontactnow.com, www.8×8.com, www.8×8.com/UK or connect with 8×8 on LinkedIn, Twitter, Google+ and Facebook.
Tel: 01491 639500