Eurostop helps Vertu provide an individual high-end customer experience with successful roll out of new Eurostop EPOS system across 59 stores in 31 countries in two months
Vertu, the high-tech luxury mobile phone provider has selected Eurostop’s retail management systems for its premium boutique network worldwide. Vertu has implemented Eurostop solutions at point of sale in its Vertu Boutiques and for its head office management system. Vertu uses the Eurostop system to manage all sales, returns, stock management, goods received and despatched as well as to capture customer data.
Vertu selected Eurostop’s solution after a detailed functionality review of retail systems on the market. Eurostop was chosen for its flexibility and responsiveness, and the leading edge capability of the solution. Following selection, the Vertu team rolled out Eurostop’s e pos in 59 Vertu stores in ten countries in just two months. Eurostop’s international experience particularly of the Chinese market, was a significant advantage, so too was the system’s multi-currency capabilities.
Sales data is now collected at till point and integrated with the company’s SAP and customer relationship system, providing a centralised hub for the worldwide business that supports the service centres with visibility of all sales transactions.
Phillip Moylan, Sales and Marketing Manager at Eurostop added, “Vertu prides itself on its outstanding customer service, from first sale and throughout the product lifecycle, so ensuring that data is accurate to manage the customer relationship is vital. Eurostop’s retail management systems provide the seamless connectivity and data capture at till point through to billing and service that the Vertu customer service teams need to deliver the service expected of an exclusive high-end brand.”
NOTES TO EDITORS
Vertu aims to deliver the world’s best luxury mobile phone experience for its customers by combining expert craftsmanship and peerless materials with innovative technology and unique services. Today, Vertu leads the market that it pioneered over a decade ago.
The Vertu range of mobile phones is made up of three distinct models – Signature, Signature Touch and Aster. The Vertu Audio Collection comprises V Headphones (HP-1V) and V Speaker (SP-1V). Vertu mobile phones are handmade in England using the world’s finest materials, with each one assembled by a single craftsman.
Vertu is renowned for its curated services; a suite of carefully selected exclusive offers, content and assistance especially selected to enhance the Vertu customer’s lifestyle. At the heart of these services is Vertu CONCIERGE, offering luxury lifestyle assistance and enrichment. Vertu CONCIERGE is on-hand 24/7 to facilitate your every request. Vertu LIFE offers personalised recommendations and privileged access to experiences and events. Vertu CERTAINTY delivers security for customers, their data and their phones.
Vertu is available from around 500 stores, including 70 Vertu Boutiques, in 66 countries.
For more information please visit vertu.com or the Vertu Media Library media.vertu.com.
Founded in 1990, with operations in London, Singapore and Shanghai, Eurostop provides complete solutions for Retail Management for the Fashion, Footwear and General Merchandise sectors encompassing both hardware and software.
Eurostop’s flagship products consist of:
e-rmis: A suite of head office management applications.
e-pos: EPOS system for standalone shops, concessions and franchises that can be easily integrated with e-rmis for larger users.
e-commerce: Responsive e commerce solutions customized for independent retailers that provides a hosted and fully integrated service.
e-cubes: Data Mining. A bespoke reporting tool which allows the slicing and dicing of data as well as selective publication of results and graphical representation.
e-time: The capture of staff working hours which aids in monitoring both stores’ and staff performances and productivity.
e-fulfilment: Intelligent optimisation of e-commerce orders for multi-channel retailers.
e-manager: Estate manager controller that enables the fast, reliable exchange of item master and pricing data between most major ERP solutions and e-pos.
All Eurostop’s solutions can be fully integrated with other management and business systems, and all major ERP systems.
As well as advising on and supplying suitable hardware, Eurostop also undertakes training, support and custom development. Its systems are available in several different languages including Chinese.
Eurostop has accreditation for Chip and PIN solutions, and together with partner Anderson Zaks provides a Chip and PIN managed service.
High profile customers include: Aquascutum, Ann Summers, Ben Sherman, Cambridge Satchel Company, Daks, Ghost, Help for Heroes, Joseph, Marie-Chantel, Matches, Lotus Cars, Paul & Joe, Pavers Shoes, Pentland Brands Plc, Speedo, Trespass and many more.
For more information visit: www.eurostop.com or contact:
PR Artistry Limited
Tel: 01491 639500