Continued investment in Datix supports good governance and aids compliance at UK’s largest independent health and social care provider

Four Seasons Health Care, the UK’s largest independent health and social care provider, has invested further in Datix software to create an easily accessible, group-wide resident safety framework that supports good governance and aids regulatory compliance. The expanded Datix implementation comprises Datix incident management, complaints/feedback and safety alerts to manage safety for residents, colleagues and visitors across the company’s diversified business operations, which include 350 care homes. Using Datix, Four Seasons has successfully introduced consistent processes, accelerated response and resolution times and speeded-up decision making.

Haydn Williams, Datix Manager commented, “Our incident reporting has improved significantly and we now have over 190,000 incidents and 1,400 compliments recorded in Datix. Analysis of the data held in the system leads to initiatives and projects to improve resident safety. For example, recent data has identified the need for further investigation into reducing the incidence of avoidable pressure ulcers. Data from the Datix system is providing valuable information to target the resources necessary to support staff in areas with the highest rates of pressure ulcers, as well as helping to collate and share lessons learned, via the project group. In terms of falls Datix has helped to establish those residents most at risk allowing action to be taken to improve their safety and reduce the subsequent number of falls.”
The simplicity of the web-based Datix system has encouraged widespread adoption of the software, while its transparency has led to a positive shift in culture, putting managers and directors in control and empowering colleagues to deliver exceptional levels of patient care.
Four Seasons relies on data held in the Datix system to support its governance framework. According to Haydn Williams, “Managers log into Datix over 80,000 times each year to ensure governance processes are being followed. Both the Governance Committee and Health & Safety Committee extract information from Datix which is then discussed at regular meetings and forms the basis of decision making and policy setting.”

Sue Goldsmith, Head of Dementia Care at Four Seasons Health Care added,“Datix is central to our business. It has rapidly become an intrinsic and strategic part of our overall business operations, providing us with the hard evidence we need to take proactive and meaningful decisions. By its very nature, it promotes good governance and supports our stringent approach to risk, quality and resident safety in a single, integrated platform.”

Four Seasons has ambitious plans for making continual improvements to the Datix implementation. Next on the horizon is deploying the Datix Dashboards and Risk Register modules to gain faster access to critical safety information, deliver speedier response times and accelerate decision making.

Jonathan Hazan, Chief Executive of Datix, concluded, “The information held in Datix has an important part to play in many aspects of healthcare provision. We are seeing more and more customers taking advantage of the integrated nature of that data, for example incidents and complaints, to make significant changes to services, enhancing the patient experience and improving safety. When implemented well, as at Four Seasons, Datix can help to promote a culture of openness in all areas of health and social care.”

About Four Seasons Health Care
Four Seasons Health Care is the UK’s largest independent health and social care provider. The company operates 350 care homes each focused on providing safe, high quality care for every resident, and employs 20,000 colleagues.
Four Seasons offers a full range of care services from residential and intermediate care, to nursing and palliative care. It is also an expert in dementia care with an award-winning dementia programme which has been proven to enhance the lives of residents.
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About Datix
Datix has been a pioneer in the field of patient safety since 1986 and is today a leading supplier of software for patient safety, risk management, incident and adverse event reporting. Datix aims to help healthcare organisations build a culture and practice that drives excellence in patient safety. It recruits and retains people committed to the healthcare sector and continually invests in its software and services to ensure that it integrates best practice and learning.

Datix is focused on the health and social care sector. Its customers include public and private hospitals, primary care providers, GP surgeries, mental health and ambulance service providers. Its clients also include organisations delivering care home and domiciliary care services. Within the UK this includes more than 75% of the National Health Service. Internationally the Datix client base is growing rapidly and includes large scale deployments in Canada and the USA as well as clients in Europe, Australia and the Middle East.

Datix is headquartered in London, United Kingdom. To learn more, visit or call +44 (0)20 8971 1971
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