Evaluation Based on Completeness of Vision and Ability to Execute
2 November 2015, London, UK – Intelecom, a leading European provider of contact centre solutions, today announced it has been positioned by Gartner, Inc. as a Challenger in the Contact Centre as a Service, Western Europe Magic Quadrant report.
“We believe Intelecom has appeared in this Gartner Magic Quadrant in recognition of our pioneering work and years of dedication to the contact centre industry”, said Børge Astrup, Managing Director of Intelecom Contact Centre Division. “Our mission is to enable customers to deliver exceptional customer service across multiple channels by unlocking the power of new technology solutions. We will continue to invest in innovation and execute on our product roadmap to help build the next generation customer service environments.”
The UK division of Intelecom recently announced a 122% increase in license revenue. This follows a year-on-year growth over the past three years in which license revenue trebled.
Børge Astrup continued, “According to Gartner , end-user spending on cloud public services for customer relationship management (CRM) is in growth. Our daily dialogue with customers supports this forecast. The popularity of web chat and social media for customer service will mean further opportunity for growth as contact centres look for operational efficiencies and to improve the customer journey.
“We feel this forecasted growth in the market and Intelecom’s positioning in the Gartner 2015 Contact Centre as a Service, Western Europe Magic Quadrant, confirms our commitment to continued investment in the UK and wider European market to become the go-to partner for Contact Centre solutions.”
Gartner Forecast: Public Cloud Services Worldwide, 2013-2019, 3Q15 Update
Gartner document number: G00289552
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About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose
Gartner, Magic Quadrant for Contact Center as a Service, Western Europe, Steve Blood, Drew Kraus, Daniel O’Connell, 15 October 2015
Intelecom is a leading provider of contact management solutions. With over 17 years’ experience, Intelecom was one of the first to develop a cloud-based contact centre. Highly flexible and scalable, Connect from Intelecom can be adapted to accommodate one to several thousand concurrent agents using any device, in any location and integrates with multiple applications seamlessly.
Intelecom Connect is one of the few contact centre solutions that is completely multi-channel. Intelecom Connect agents can respond to Phone, Email, Chat, Social Media and SMS enquiries all within the one application.
For more information please visit www.intele.com
Mary Phillips/Andreina West
PR Artistry Limited
T: +44 (0)1491 639500