Certification achieved as pressure mounts on cloud based solution providers to protect customer data
Intelecom UK Ltd announced that it has achieved ISO27001: 2013 the latest update of the world standard for information security for companies.The certification was awarded following a review by external auditors lasting just six months, endorsing the security and strength of the company’s data policies and processes. Intelecom has many high profile and blue chip clients in the UK using its cloud based contact centre solution Connect, to support customer service teams that handle many millions of queries via telephone, email, chat and social media.
ISO27001 is the Internationally recognized standard for information security. The latest version has been updated to reflect the demands of cloud based businesses and is awarded following formal assessment of a company’s policies and practices for managing data and communications.
Klaas van der Leest, managing director, Intelecom UK Ltd said, “This accreditation recognises the robustness of our systems and processes. Our customers can be assured that their critical real-time information is pro-actively managed to the latest levels of security and protection demanded of businesses providing cloud based services. To have achieved this certification in the UK and across our Scandinavian operations in just six months underlines the strength of Intelecom’s practices. It also illustrates our commitment to providing a highly scalable and flexible solution and is testimony to our focus on the protection of client and employee data.”
As well as the UK, the certification also covers the company’s operations in Denmark, Sweden and Norway, where it is the only one developing and delivering contact centre solutions with this certification.
Intelecom is a leading provider of contact centre solutions and with over 15 years’ experience, Intelecom was one of the first to develop a cloud based contact centre. This rich heritage makes Intelecom among the most experienced cloud contact centre application specialist today. Highly flexible and scalable Connect from Intelecom can be adapted to accommodate from one to several thousand concurrent agents using any device, in any location and integrates with multiple applications seamlessly.
Intelecom Connect is a complete, multichannel cloud contact centre solution. Its rich functionality is available in modular form which means customers specify the tools that are right for their business at any given time, safe in the knowledge that they only pay for what is used. The ability to build bespoke contact centre solutions sets Intelecom apart from the competition and makes Connect flexible, highly scalable and future proof. Connect is designed to meet developing business demands.
Connect is one of the few contact centre solutions that is completely multichannel. Connect agents can respond to phone, email, Chat, Social Media and SMS enquiries all within the one application. Connect has a powerful administration portal known as Control which provides access to critical real-time information, bespoke detailed reporting and the ability to make live changes in the contact centre.
Today Intelecom serves over 2000 businesses in over 20 countries with total annual revenue which exceeds GBP 50 million.
For more information please visit www.intele.com.