The rise of the multi-skilled agent, the latest blog from Puzzel
Thomas Rødseth at Puzzel (formerly Intelecom), advocates taking a cloud-based approach to empowering next generation contact centre agents The seismic shift in consumer behaviour over the past few years has brought fresh challenges to organisations looking to respond...
Eurostop shows Connected Retail solutions and concept in-store Mobile App at Retail Business Technology Expo
New solutions from Eurostop streamline retail operations and enhance customer experience Stand No: 433, RBTE 2017 Olympia, London, 8 – 9 May Eurostop is to show its latest connected retail solutions and an all new, in-store mobile app at RTBE 2017. Eurostop’s flagship...
Five Top Tips for a Successful Self-Service Strategy from Teleopti
When it comes to reaping the full benefits of self-service, it is about planning and a well thought-out strategy. Annica Ronquist, Head of Global Customer Operations and Services at Teleopti, outlines 5 top tips for self-service success One of the common myths...
How to unravel the puzzle of resource optimization from Dynama
Andrew Carwardine, Worldwide Managing Director at Dynama outlines 10 reasons to make technology the great enabler, opening the door to successful resource optimization in many of the world’s most challenging environments Resource optimization is far from...
Intelecom establishes a new company Puzzel, to support growing customer demand in contact centre and mobile payment environments
Increased focus on Intelecom’s strong solution offerings will help more companies solve their customer interaction challenges in the digital age Intelecom has established a new company Puzzel, that combines the group’s contact centre, mobile messaging and payments...
Imprivata demonstrates secure authentication solutions and new integrations with third-party medical devices at Vitalis
Svenska Mässan, Gothenburg, Sweden 25-27 Apr 2017 Booth: B08:02 London, UK –March 29, 2017—Imprivata®, the healthcare IT security company, will demonstrate its latest solutions for fast, secure access to clinical applications, virtual desktops, and medical devices at...
Six Practical Steps to Make Web Chat work for you from Intelecom
Thomas Rødseth at Intelecom, shares his top tips for making web chat work and what you need to consider before taking the plunge Web chat certainly has many benefits – it delivers a modern, near real-time response to today’s digital consumer. It is cheaper than a...
Unlock your inner potential – Seven steps to an offshore talent powerhouse with a training matrix, from Dynama
According to Crispin Jessop at Dynama successful projects start from within. Here, he reveals seven tips to keeping one step ahead of the competition with an effective training matrix You know that running a successful offshore business is a complicated and...
Imprivata to Demonstrate Leading Solutions for Delivering Fast, Secure Access to Clinical Applications and Medical Devices, and Simplifying Clinical Transactions
ConhIT, Berlin Exhibition Grounds, 25th - 27th April 2017 Hall 4.2, Stand A-106 Nuremberg, Germany – 8 March, 2017—Imprivata®, the healthcare IT security company, will demonstrate its latest solutions for delivering fast, secure access to clinical applications,...
The Truth about Self Service, Bots & Intelligent Assistance, from Intelecom
Thomas Rodseth, VP of Product & Marketing at Intelecom explains the options when it comes to intelligent assistance Sometimes a technology takes an age to go mainstream. Other times it appears to arrive like a thunderbolt out of nowhere. Bots chose the high impact...