Technology experts are heading back to the classroom to demonstrate leading edge support software to students

Chessington, Surrey, 4 March 2015. Service Management software company, Sunrise Software, has been invited to demonstrate its Service Desk software to students at one of London’s top performing colleges.

The students, aged 16 to 18, are all studying for an OCR Level 2 IT Diploma at Richmond Upon Thames College. As well as a lesson on the latest helpdesk technology, the students will also be given the opportunity to network with potential employers.

Geoff Rees, Business Services Director at Sunrise Software, said: “This is a welcome opportunity for Sunrise to support local education and to build links with students who are looking for a career in service management.”

Sunrise ITSM software embraces the latest browser technologies, making it easy and intuitive to use. With the introduction of gamification the students will be shown how software can be used to engage, motivate and reward Service Desk staff. They will also learn how customers interact with the software and how service levels and targets can be set for customers and suppliers.

Judy May, Head of IT at Richmond College, said: “I am delighted that Sunrise has agreed to demonstrate their software to our students. By exposing students to state of the art business applications they will have a greater awareness and understanding of the technologies available when they go into the workplace.”

About Sunrise Software
Sunrise Software has 20 years’ experience implementing service management software that enables organisations to support both internal and external customers. The software is designed to meet industry best practice and is easily configurable to meet individual organisations’ specific needs.
The software is browser based, making it easy and intuitive to use. It comes in several versions suitable for Customer Service departments that are speaking to external customers, IT departments providing technical and support services to the business, and other departments such as Facilities management and HR/Payroll that are providing services to staff and managing third party suppliers.
The software is available on-premise or as a Software as a Service/ Cloud solution and is used by numerous high profile organisations including Anglian Water, the NHS, University of Greenwich, Muller Dairy and many more.
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