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The four freedoms of games and gamification

by Madeleine Penney | Jan 25, 2017 | Press Release

Bjørn-Rune Hanssen, Gamification Manager at Intelecom explains why it’s good to experiment and fail when it comes to gamification in contact centres. According to ContactBabel’s UK & US Contact Centre HR & Operational Benchmarking Reports, agent attrition...

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