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What does ‘uberization’ mean for today’s contact center? – the latest blog from Teleopti

by Madeleine Penney | Jan 4, 2017 | Press Release

Magnus Geverts at Teleopti explains how to turn ‘uberization’ to your advantage using the latest WFM technology to motivate staff and keep customers happy The term ‘uberization’ is fast becoming part of modern language and comes from Uber, a ride sharing app enabled...

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