by Madeleine Penney | May 12, 2021 | Contact Centre/Telecoms
What does it mean to be a Connected Enterprise and does it really matter? Ross Daniels at Calabrio believes it’s a great aspiration for all modern organisations and presents a unique opportunity to elevate the status of the contact centre. Meeting rapidly...
by Madeleine Penney | Oct 10, 2017 | Press Release
Years after predicting the future of cloud-based workforce management, Teleopti’s Product Manager Jeremy Hamill-Keays reveals the real state of affairs in contact centers today. Contact centers are leading the way as the cloud becomes an accepted platform for a range...
by Madeleine Penney | Oct 3, 2017 | Press Release
Thomas Rødseth at Puzzel looks at the pros and cons of bots, artificial intelligence and virtual assistants in contact centres Robots, bots, chat bots, intelligent or virtual assistants are just very sophisticated forms of self-service and we all know that...
by Madeleine Penney | Sep 26, 2017 | Press Release
Colin Hay at Puzzel suggests that there’s more to employee engagement than just creating ‘happy’ or ‘satisfied’ employees It’s often claimed that engaged employees are generally considered to have a greater emotional commitment to their organisations than disengaged...
by Madeleine Penney | Sep 19, 2017 | Press Release
Five mistakes to avoid from Thomas Rødseth at Puzzel At first glance, customer journeys are pretty simple. You offer something and a customer buys it but delve a little deeper and customer journeys can be quite complex. Today, customers engage with your business in a...
