by Madeleine Penney | Jul 11, 2017 | Press Release
Robert Crutchington and Matthew Tyler outline how applying the same principles as PCI DSS can help to meet the challenges of new data protection legislation With the General Data Protection Regulation (GDPR) coming into force on 25th May 2018, many organisations are...
by Madeleine Penney | Jun 13, 2017 | Press Release
Zero and reduced hours, time-off-without-pay (TOWP) could be the answer when it comes to flexible working but how will it work in practice? Per-Arne Karlsson, Technical Director APAC at Teleopti, shares a simple 3-point plan Flexibility in contact centers means many...
by Madeleine Penney | May 10, 2017 | Press Release
When it comes to increasing satisfaction levels and sales, nothing beats making life easy for customers and releasing their most valuable asset – time. Annica Ronquist, at Teleopti explores the options Look around you, we all lead busy lives where time is of the...
by Madeleine Penney | Apr 4, 2017 | Press Release
Increased focus on Intelecom’s strong solution offerings will help more companies solve their customer interaction challenges in the digital age Intelecom has established a new company Puzzel, that combines the group’s contact centre, mobile messaging and payments...
by Madeleine Penney | Mar 8, 2017 | Press Release
Thomas Rodseth, VP of Product & Marketing at Intelecom explains the options when it comes to intelligent assistance Sometimes a technology takes an age to go mainstream. Other times it appears to arrive like a thunderbolt out of nowhere. Bots chose the high...
