by Madeleine Penney | Aug 25, 2016 | Press Release
Cloud based contact centre solution supports public sector drive to improve customer contact and service levels while meeting cost and efficiency targets Intelecom Group AS has announced that its contact centre solution has been accepted onto the Government’s G-Cloud...
by Madeleine Penney | Aug 23, 2016 | Press Release
Magnus Geverts at Teleopti looks more closely at raising the customer service bar in contact centers Customer Journey mapping is becoming an increasingly popular term in contact centers. Many organizations are using customer journey initiatives to drive customer value...
by Madeleine Penney | Jul 28, 2016 | Press Release
Tommy Palomäki, Senior WFM Consultant, Teleopti explains from his own experience how workforce management puts you in control of the busiest summer periods Soaring temperatures and a bit of sunshine are great news for business as sales of sausages, barbecues and...
by Madeleine Penney | Jul 27, 2016 | Press Release
We are officially a nation of complainers: 2016 Consumer Action Monitor (CAM) Survey Findings According to Thomas Rødseth, VP of Product and Marketing at Intelecom, contact centres cannot stem the rising tide of complaints but they do hold the key to keeping customers...
by Madeleine Penney | Jun 22, 2016 | Press Release
Intelecom Group AS has announced the latest release of its multi-channel cloud-based contact centre which includes structured instant messaging capability for Web Chat. This latest enhancement continues the company’s investment in real-time interactions for next...
