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Voice of the Customer or Customer Attitudes – Take a New Approach

by Madeleine Penney | Mar 16, 2016 | Press Release

Jonathan Wax, VP, EMEA at Nexidia outlines five ways to use Interaction Analytics to reveal customer attitudes and turn up the volume on Voice of the Customer surveys The term “Voice of the Customer” has been used in contact centres for many years and in many...

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