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Five Top Tips for a Successful Self-Service Strategy from Teleopti

by Madeleine Penney | Apr 11, 2017 | Press Release

When it comes to reaping the full benefits of self-service, it is about planning and a well thought-out strategy. Annica Ronquist, Head of Global Customer Operations and Services at Teleopti, outlines 5 top tips for self-service success One of the common myths...

Six Practical Steps to Make Web Chat work for you from Intelecom

by Madeleine Penney | Mar 21, 2017 | Press Release

Thomas Rødseth at Intelecom, shares his top tips for making web chat work and what you need to consider before taking the plunge Web chat certainly has many benefits – it delivers a modern, near real-time response to today’s digital consumer. It is cheaper than a...

The Truth about Self Service, Bots & Intelligent Assistance, from Intelecom

by Madeleine Penney | Mar 8, 2017 | Press Release

Thomas Rodseth, VP of Product & Marketing at Intelecom explains the options when it comes to intelligent assistance Sometimes a technology takes an age to go mainstream. Other times it appears to arrive like a thunderbolt out of nowhere. Bots chose the high...

Workforce Engagement Management – what does it really mean? asks Teleopti

by Madeleine Penney | Feb 22, 2017 | Press Release

Olle Düring, CEO of Teleopti outlines three steps to put the Voice of the Employee at the heart of your contact center According to world-leading industry analysts Gartner,[i] “organizations need to assess the potential needs, expectations and aspirations of the next...

Five Steps to Reinventing Quality Management in Contact Centres, from Intelecom

by Madeleine Penney | Feb 22, 2017 | Press Release

Thomas Rødseth, VP of Product & Marketing at Intelecom, says it’s time to follow the lead of smart, successful organisations with a fresh approach to Quality Management For years quality management (QM) has remained stuck in a time bubble while the world has...
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