by Madeleine Penney | Aug 10, 2017 | Press Release
Colin Hay at Puzzel takes a look at how to realise the real potential in contact centres Contact centres and those in them work hard. In fact they are obsessive about efficiency and reduced cost to serve. That’s the problem – too much attention on the wrong thing....
by Madeleine Penney | Feb 9, 2017 | Press Release
Colin Hay, VP Sales, Intelecom UK looks at the advantages of smarter CRM Customer relationship management (CRM) is a moving target of definitions and associations. Even full time professional industry watchers have to update their standard definitions to reflect the...
by Madeleine Penney | Jan 19, 2017 | Press Release
Thomas Rodseth, VP of Product & Marketing at Intelecom takes a look at why mobile customer service is important right now Are you up to speed with how your customers want to communicate with you? Of course that might depend on who is considering that question....
by Madeleine Penney | Jan 3, 2017 | Press Release
Thomas Rødseth, VP of Product and Marketing at Intelecom takes a look at what contact centres can learn from digital transformation It’s been popular for a while now to talk a good story around delivering digital customer service. But most contact centres are ducking...
by Madeleine Penney | Oct 25, 2016 | Press Release
Bjorn-Rune Hannsen, Gamification Manager at Intelecom, explains why you shouldn’t believe everything you hear about gamification in contact centres and takes a look at the myths surrounding the subject ‘Gamification’ is one of those buzzwords that gets thrown around...
