by Madeleine Penney | Oct 3, 2017 | Press Release
Thomas Rødseth at Puzzel looks at the pros and cons of bots, artificial intelligence and virtual assistants in contact centres Robots, bots, chat bots, intelligent or virtual assistants are just very sophisticated forms of self-service and we all know that...
by Madeleine Penney | Sep 6, 2017 | Press Release
Customer experience to be a key differentiator: Five ways to ensure exceptional customer service from Ben Willmott at Teleopti In the next five years exceptional customer service will outpace products and price when it comes to corporate success. Shep Hyken, in a...
by Madeleine Penney | Aug 4, 2017 | Press Release
Colin Hay at Puzzel outlines 5 smarter ways of working to minimise customer effort starting with eliminating dumb contacts Customers want a simple, convenient and low effort resolution to their enquiries and interactions. However, industry research suggests that the...
by Madeleine Penney | Jul 11, 2017 | Press Release
Robert Crutchington and Matthew Tyler outline how applying the same principles as PCI DSS can help to meet the challenges of new data protection legislation With the General Data Protection Regulation (GDPR) coming into force on 25th May 2018, many organisations are...
by Madeleine Penney | Jan 4, 2017 | Press Release
Magnus Geverts at Teleopti explains how to turn ‘uberization’ to your advantage using the latest WFM technology to motivate staff and keep customers happy The term ‘uberization’ is fast becoming part of modern language and comes from Uber, a ride sharing app enabled...
