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Customer journey mapping – what’s all the fuss about? – the latest blog from Puzzel

by Madeleine Penney | Sep 19, 2017 | Press Release

Five mistakes to avoid from Thomas Rødseth at Puzzel At first glance, customer journeys are pretty simple. You offer something and a customer buys it but delve a little deeper and customer journeys can be quite complex. Today, customers engage with your business in a...

Agent empowerment – does it really matter? asks Intelecom

by Madeleine Penney | Feb 16, 2017 | Press Release

Three Steps to letting go gracefully from Colin Hay of Intelecom There was a time when leadership styles centred entirely on principles of ‘command and control’ where staff were there to do as they were told without asking too many questions. Thankfully, management...

Sweden creates a countrywide contact center using cloud based technology from Intelecom

by Madeleine Penney | Apr 12, 2016 | Press Release

Sweden is the first country in the world to have its own telephone number The Swedish Tourist Association (STF) has launched “The Swedish Number” and people from all over the world can call to speak to a randomly selected Swede – about anything!  The...

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