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Omni-channel is hot news so what’s the hitch?

by Madeleine Penney | May 26, 2016 | Press Release

Magnus Geverts at Teleopti takes a look at providing a cohesive experience across different channels supported by flexible workforce management (WFM) A recent study found the average person checks his or her smartphone a staggering 85 times a day! And just look around...

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