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Five Steps to Reinventing Quality Management in Contact Centres, from Intelecom

by Madeleine Penney | Feb 22, 2017 | Press Release

Thomas Rødseth, VP of Product & Marketing at Intelecom, says it’s time to follow the lead of smart, successful organisations with a fresh approach to Quality Management For years quality management (QM) has remained stuck in a time bubble while the world has...

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