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Unlock your inner potential – Seven steps to an offshore talent powerhouse with a training matrix, from Dynama

by Madeleine Penney | Mar 16, 2017 | Press Release

According to Crispin Jessop at Dynama successful projects start from within. Here, he reveals seven tips to keeping one step ahead of the competition with an effective training matrix You know that running a successful offshore business is a complicated and...

Maximising the potential of multi-generational contact centres by Teleopti

by Madeleine Penney | Nov 24, 2016 | Press Release

Tommy Palomaki at Teleopti says it’s time to embrace the multi-generational revolution by attracting, nurturing and retaining the brightest contact centre professionals, whatever their profile  According to the International Customer Management Institute (ICMI),[i]...

Omni-channel is hot news so what’s the hitch?

by Madeleine Penney | May 26, 2016 | Press Release

Magnus Geverts at Teleopti takes a look at providing a cohesive experience across different channels supported by flexible workforce management (WFM) A recent study found the average person checks his or her smartphone a staggering 85 times a day! And just look around...

Teleopti publishes ebook to educate contact centre leaders and IT directors on the benefits of cloud-based workforce management in the contact centre

by Madeleine Penney | Mar 17, 2016 | Press Release

Teleopti, a leading provider of solutions for strategic workforce management (WFM), today announced the relaunch of the company’s ebook. Entitled “What’s keeping you from workforce management in the Cloud?” the easy-to-read document is designed to educate time-pressed...

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