by Madeleine Penney | Mar 16, 2017 | Press Release
According to Crispin Jessop at Dynama successful projects start from within. Here, he reveals seven tips to keeping one step ahead of the competition with an effective training matrix You know that running a successful offshore business is a complicated and...
by Madeleine Penney | Nov 24, 2016 | Press Release
Tommy Palomaki at Teleopti says it’s time to embrace the multi-generational revolution by attracting, nurturing and retaining the brightest contact centre professionals, whatever their profile According to the International Customer Management Institute (ICMI),[i]...
by Madeleine Penney | May 26, 2016 | Press Release
Magnus Geverts at Teleopti takes a look at providing a cohesive experience across different channels supported by flexible workforce management (WFM) A recent study found the average person checks his or her smartphone a staggering 85 times a day! And just look around...
by Madeleine Penney | Mar 17, 2016 | Press Release
Teleopti, a leading provider of solutions for strategic workforce management (WFM), today announced the relaunch of the company’s ebook. Entitled “What’s keeping you from workforce management in the Cloud?” the easy-to-read document is designed to educate time-pressed...
