by Madeleine Penney | Apr 11, 2017 | Press Release
Andrew Carwardine, Worldwide Managing Director at Dynama outlines 10 reasons to make technology the great enabler, opening the door to successful resource optimization in many of the world’s most challenging environments Resource optimization is far from...
by Madeleine Penney | Mar 10, 2016 | Press Release
Hussein Kamel, workforce management consultant at Teleopti explains how breaking down silos in the contact centre pays dividends Workforce management (WFM) and planning professionals customarily have a set of specialized skills that are used to create magic, ensuring...
