by Madeleine Penney | Apr 13, 2022 | Contact Centre/Telecoms
Stress is a major barrier to success and it is affecting everyone. In a new three-part series Ross Daniels introduces Calabrio’s campaign to support improvements for people, processes and technology to enable greater wellbeing across contact centre organisations. ...
by Madeleine Penney | Mar 24, 2022 | Contact Centre/Telecoms, HR/People/Workforce
Ross Daniels at Calabrio shares his top tips for overcoming contact centre complexity to enhance customer and employee experiences. In my last article I discussed how to keep things simple in contact centre operations and introduced the importance of incorporating a...
by Madeleine Penney | Mar 24, 2022 | Contact Centre/Telecoms, Financial/Payments
At Encoded we work with many contact centres of large brands to provide secure payment solutions. Our aim is to provide easy payment methods that free up valuable agent time, allowing them to focus on customer service, more complex enquiries and additional revenue...
by Madeleine Penney | Mar 24, 2022 | Business/Project Management
As CIOs consider the future of their mission-critical applications, Nick Denning, CIO of Diegesis, offers an alternative view to the lure of new technologies and the consequential risky business of replacing tried and tested technology. In February, 2021 a survey by...
by Madeleine Penney | Jul 29, 2021 | Business/Project Management
– when it comes to getting in the headlines. No matter how great your news is, if a bigger story comes along you may be beaten off the front page. However, there is plenty that you can do to turn the tables in your favour. Timing your release really helps, here...
