by Madeleine Penney | Oct 12, 2016 | Press Release
National Park uses latest Time and Attendance system to manage flexible working hours and support staff work life balance hfx, a leading provider of flexible working systems, has announced that Dartmoor National Park Authority has chosen hfx’s Etarmis solution to...
by Madeleine Penney | Oct 11, 2016 | Press Release
EHI Live, NEC Birmingham, 1-2 November 2016, Stand 1F120 London, England– October 11, 2016—Imprivata®, the healthcare IT security company, will demonstrate healthcare’s most comprehensive platform for authentication, access management, and patient identification at...
by Madeleine Penney | Oct 4, 2016 | Press Release
Teleopti announced today that the world’s largest online car rental service Rentalcars.com is using the company’s strategic Workforce Management (WFM) technology to create efficient, flexible schedules for nearly 800 sales and customer service advisors to provide a...
by Madeleine Penney | Oct 4, 2016 | Press Release
London, England– 4 October, 2016—Imprivata®, the healthcare IT security company, extends its congratulations to all winners and finalists of the recent EHI Awards 2016, held on Thursday, September 29th in London. Imprivata is especially proud that many of the...
by Madeleine Penney | Sep 29, 2016 | Press Release
Thomas Rødseth, VP of Product & Marketing at Intelecom, takes a closer look at Average Handle Times in multi-channel contact centres With all the talk of Customer Experience Management and Customer Effort, it’s easy to forget that customer service managers don’t...
