5 Point Plan for Super-Connected CX

Digitalisation is a double-edged sword. While it makes life easier by automating processes and helping consumers to self-serve, some might argue it offers too much choice. Colin Hay says it’s time to stay calm and carry on with a five-point plan for super-connected...

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Are digital channels really any cheaper?

As statistics reveal that digital channels are not much cheaper than traditional voice calls, Colin Hay at Puzzel goes in search of the truth and shares 5 top tips for boosting efficiency and cost-effectiveness in one go. Digital channels are a cost-effective way to...

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