Thought leadership article; should retailers implement PCI P2PE now or wait for something better?
With the launch of Apple Pay for the iPhone 6 and Apple Watch, the payments industry could be witnessing the birth of the next big thing. Mobile payments have been on the cusp for some time now, but what about existing payment infrastructures. Should merchants and...
AGR adds advanced demand planning and inventory optimisation to Microsoft ERP solutions
Faster, more powerful integration capabilities enhances forecasting and planning in the supply chain Guildford, UK, 1 October 2014 – Supply chain specialist and Microsoft Gold Certified ISV Partner AGR has launched AGR 5, the company’s latest software release that...
North Lanarkshire Council completes transition to hfx’s next generation flexitime solution Etarmis
Multi-site workforce management system delivers significant time savings and enables flexible working choices for 5,000 employees in line with Government legislation hfx, a leading provider of flexible working systems, has announced North Lanarkshire Council has...
Telogis Recognised as an Investor in People
Telogis, provider of solutions for driver and commercial vehicle productivity and safety,has been awarded the Investors in People Standard, demonstrating their commitment to realising the potential of their global workforce. Founded in California in 2001, Telogis came...
CrowdControlHQ comments on The Pros and Cons of Crash Scene Selfies
James Leavesley, CEO, CrowdControlHQ comments: Earlier this summer the issue of “crash scene selfies” hit media headlines as a result of a post made by the North Yorkshire Fire and Rescue Service and North Yorkshire Police was reportedly shared direct from the scene...
Sunrise releases version 4.9 of its Service Desk platform with streamlined customer handling capabilities
Latest release makes everyday tasks simpler, sharing information across ITIL® and customer service disciplines Chessington, Surrey, 25 September 2014. Service Management company, Sunrise Software, has released the latest version of its Service Desk management...
Becrypt continues expansion in US with appointment of certified reseller Seeds of Genius
Seeds of Genius, a specialist supplier to Federal Government and DOD, has joined the fast-growing number of companies across North America now certified to supply Becrypt’s cyber security solutions. Seeds of Genius has become a premium Certified Reseller for Becrypt...
Making agent skills a top priority reaps dividends when it comes to social media customer service, says Klaas van der Leest, Managing Director, Intelecom UK Ltd
The rise of social media networking sites like Facebook, Instagram and Twitter is turning customer service on its head, changing how, where and to whom people look for help when buying new products and services. In an instant, consumer views, good and bad, are visible...
Ford and Telogis Exclusive Partnership to Deliver Telematics to Ford Customers in Europe
Ford Telematics powered by Telogis helps Ford’s European commercial customers run a safer, greener, more efficient mobile enterprise HANNOVER, GERMANY – 2014 IAA COMMERCIAL VEHICLE SHOW – Sept. 22, 2014 – Ford Motor Company and Telogis are launching Ford Telematics...
Three universities sign with Sunrise Software in bid to provide leading edge support services to attract students
Student service availability and social media support are key to new business as universities compete for students Chessington, Surrey, 18 September 2014 Service Management Software company, Sunrise Software, today announced that three leading UK universities have...